Payment Policy

Ventiq accepts the payment methods displayed at checkout. All prices on veentiq.store are shown in Australian dollars (AUD) and include GST where applicable, unless stated otherwise.

Payment must be successfully authorised before an order is processed or dispatched. Your payment may be declined, delayed, or subject to verification by your bank, card issuer, or payment provider.

For customer security, payments are processed through secure third-party payment providers. Ventiq does not store full payment-card details on its own systems.

We may conduct fraud-prevention and order-verification checks. If we cannot verify an order, or reasonably suspect unauthorised or fraudulent activity, we may contact you for further information, place the order on hold, or cancel and refund it.

If Ventiq cancels an order after payment has been received, we will issue a refund to the original payment method. Refund-processing times may vary depending on your bank or payment provider.

If you experience a payment issue, please contact us at contact@veentiq.store with your order number.