Shipping Policy

Shipping locations

Ventiq currently ships within Australia. We do not currently offer international shipping unless expressly stated at checkout.

Processing times

Orders are generally processed within 1–3 business days after payment is authorised. Orders placed on weekends, public holidays, or during peak periods may take longer to process.

Delivery times

Estimated delivery times are provided by the relevant carrier and begin after dispatch:

• Standard shipping: approximately 2–8 business days

• Express shipping: approximately 1–4 business days, where available

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, regional delivery conditions, public holidays, or other circumstances outside Ventiq’s reasonable control.

Tracking

Where tracking is available, we will send tracking information to the email address supplied at checkout once your order has been dispatched.

Delivery address

Customers are responsible for providing a complete and accurate delivery address. Ventiq is not responsible for delays, loss, or additional delivery costs caused by incorrect or incomplete address details supplied by the customer.

Lost, delayed, or damaged parcels

If your parcel is delayed, lost, or arrives damaged, contact us at [contact@veentiq.store] with your order number and photographs where relevant. We will work with the carrier and assess your options under applicable law.

Risk in the goods passes to you upon delivery to the address provided at checkout, except where Australian Consumer Law provides otherwise.