Privacy Policy

Ventiq respects your privacy and is committed to handling personal information responsibly.

Information we collect

We may collect personal information such as:

  • Name, email address, phone number, billing address, and delivery address

  • Order, return, and customer-service information

  • Device, browser, IP address, and website usage information

  • Marketing preferences and communications with us

Payment information is processed by our payment providers. Ventiq does not store full payment-card details on its own systems.

How we use your information

We may use your personal information to:

  • Process and deliver orders

  • Communicate about your order, return, account, or customer-support request

  • Detect, investigate, and prevent fraud or unauthorised activity

  • Improve our products, website, and customer experience

  • Send marketing communications where you have opted in or where otherwise permitted by law

  • Meet legal, tax, accounting, and regulatory obligations

Sharing information

We may share information with trusted service providers that help us operate our business, including payment processors, delivery carriers, website-hosting providers, analytics providers, and customer-support tools. They may use information only as necessary to provide services to us or as required by law.

We may disclose information where required or permitted by law, to protect our rights or customers, or in connection with a business sale, restructure, or transfer.

Cookies and analytics

Our website may use cookies and similar technologies to make the site work, remember preferences, analyse website traffic, and improve advertising relevance. You can manage cookies through your browser settings, although some site functions may not work correctly if cookies are disabled.

Security

We use reasonable safeguards designed to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. No online system can be guaranteed completely secure; please use appropriate precautions when using the internet.

Marketing

You may unsubscribe from promotional emails at any time using the unsubscribe link in the email or by contacting us at [contact@veentiq.store]. You will still receive essential messages about orders and customer-service matters.

Access, correction, and complaints

You may request access to, or correction of, personal information we hold about you by contacting [contact@veentiq.store]. If you have a privacy concern or complaint, please contact us first and we will respond within a reasonable time.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

Overseas service providers

Some of our service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable privacy requirements.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on veentiq.store with a revised effective date.