Return & Refund Policy

14-day change-of-mind returns

Ventiq offers a 14-day return window for eligible change-of-mind returns. To qualify, you must contact us within 14 days of receiving your order.

Eligible items must be:

  • Unworn, unused, unwashed, and in original condition

  • In original packaging, including tags, boxes, dust bags, and accessories

  • Free from odour, marks, damage, creasing, or signs of wear

  • Accompanied by proof of purchase

For hygiene and safety reasons, we may be unable to accept returns of items that have been worn, altered, damaged after delivery, or are no longer in a resalable condition.

Unless the item is faulty, incorrectly supplied, or otherwise required by law, customers are responsible for return shipping costs. Original shipping fees are non-refundable for change-of-mind returns.

Sneakers

Sneakers must be returned unworn and in their original, undamaged shoebox. Please place the shoebox inside protective outer packaging; do not attach labels or tape directly to the shoebox. A damaged shoebox may affect whether the return is accepted.

Non-returnable items

The following are not eligible for change-of-mind returns unless required by Australian Consumer Law:

  • Gift cards

  • Final-sale items, where clearly marked at the time of purchase

  • Personalised or customised items

  • Items that cannot be returned for hygiene reasons after opening or use

Faulty, incorrect, or misdescribed items

If an item is faulty, does not match its description, is not fit for purpose, or was supplied incorrectly, please contact us as soon as possible with your order number and clear photographs.

Your rights under the Australian Consumer Law apply in addition to this policy. Depending on the issue, you may be entitled to a repair, replacement, refund, or compensation. For a major failure, you may be entitled to choose a refund or replacement.

Where a product is confirmed to have a fault or was supplied incorrectly, Ventiq will reimburse reasonable return postage costs where required by law.

How to request a return

Email [contact@veentiq.store] with:

  • Your order number

  • Your name and contact details

  • The item(s) you wish to return

  • The reason for the return

  • Photos if the item is faulty, damaged, or incorrect

Do not send items back until we provide return instructions.

Refund timing

Once we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method. Processing by your bank or payment provider may take several business days.